SHIPPING & DELIVERY POLICY

Effective Date: 1 January 2025

BN Sarees provides shipping services for products purchased through https://bnsarees.com. This Shipping & Delivery Policy explains how orders are processed and delivered to customers.

1. Order Processing

Orders are generally processed after successful payment confirmation or confirmation of the applicable payment method. Processing time may vary depending on product availability, order volume, holidays and other operational circumstances.

2. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including recipient name, house or building details, locality, city, state, PIN code and contact mobile number.

3. Delivery Time

Delivery time may vary depending on the delivery destination, courier service, product availability, weather conditions, public holidays and other circumstances. Estimated delivery timelines displayed during checkout or communicated after order placement are indicative and may be subject to change.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before completion of the order. Shipping charges may vary depending on delivery location, order value, package size and applicable shipping arrangements.

5. Courier Services

Orders may be delivered through third-party courier and logistics service providers. Once an order has been handed over to the courier, delivery may be subject to the courier company's operational processes and serviceable areas.

6. Tracking

Where tracking is available, customers may receive tracking information through the contact details provided at the time of order. Customers are requested to keep their mobile number and email address accessible for delivery-related communication.

7. Delivery Attempt

The courier may make one or more delivery attempts at the provided address. Customers should ensure that someone is available to receive the package. Delays or additional charges caused by an incorrect address, unavailable recipient or failure to respond to courier communication may be the customer's responsibility.

8. Delayed Delivery

Although we make reasonable efforts to dispatch and deliver orders within the estimated timeframe, delays may occur due to weather, natural events, transportation disruptions, strikes, public holidays, courier issues, incorrect addresses or other circumstances beyond our reasonable control.

9. Damaged Package

If a package appears visibly damaged at the time of delivery, customers are advised to inform the delivery person where possible and contact BN Sarees promptly with photographs and order details so that the matter can be reviewed.

10. Wrong or Missing Product

If you receive an incorrect product or find that an item is missing from your order, please contact us as soon as possible after delivery with your order number and supporting photographs or information.

11. International Shipping

International shipping, customs duties, taxes and other charges may be subject to availability and applicable destination-country regulations. Unless specifically stated otherwise, customers may be responsible for applicable customs duties, taxes or import-related charges.

12. Contact Us

For shipping and delivery assistance, please contact BN Sarees at +91 8896 132074 or support@bnsarees.com.

Business Address: Adamapur, Sewapuri, Gorai, Varanasi, Uttar Pradesh – 221307, India.