PRIVACY POLICY

Effective Date: 1 January 2025

BN Sarees respects your privacy and is committed to protecting the personal information you provide while using https://bnsarees.com. This Privacy Policy explains how we collect, use and protect information provided by customers and website visitors.

1. Information We Collect

When you create an account, place an order, contact us or use certain features of our website, we may collect information such as your name, mobile number, email address, billing address, shipping address, order details and other information necessary to process your request.

2. Payment Information

Online payments may be processed through third-party payment gateway providers. BN Sarees does not intentionally store complete credit card, debit card, UPI PIN, CVV or internet banking credentials on its own servers. Payment information is handled by the applicable payment service provider in accordance with its security and privacy practices.

3. Use of Information

We may use customer information to process and deliver orders, communicate order updates, provide customer support, respond to enquiries, process refunds, prevent fraudulent transactions, improve our website and comply with applicable legal requirements.

4. Order Communication

We may contact customers through phone, SMS, email or other available communication methods regarding orders, payments, shipping, delivery, returns, refunds or customer support requests.

5. Cookies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, improve website functionality, understand website usage and provide a better shopping experience.

6. Third-Party Services

We may use third-party service providers for payment processing, shipping, analytics, website hosting, communication and other business operations. Such providers may process information necessary to provide their services.

7. Information Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure.

8. Information Sharing

We do not sell customer personal information as a business practice. Information may be shared with service providers, logistics partners, payment processors or government and legal authorities where necessary to provide services, process transactions, prevent fraud or comply with applicable law.

9. Data Retention

We may retain customer and transaction information for as long as reasonably necessary for order processing, customer service, accounting, legal, regulatory, security and legitimate business purposes.

10. Customer Rights

If you have questions regarding your personal information or wish to request correction of inaccurate information, you may contact us using the contact details provided below. Requests will be handled subject to applicable legal and operational requirements.

11. Children's Privacy

Our website is intended for general customers and is not specifically directed toward children. We do not knowingly request unnecessary personal information from children.

12. Changes to Privacy Policy

BN Sarees may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

13. Contact Us

For privacy-related questions or requests, please contact BN Sarees at +91 8896 132074 or support@bnsarees.com.

Business Address: Adamapur, Sewapuri, Gorai, Varanasi, Uttar Pradesh – 221307, India.