CANCELLATION & REFUND POLICY

Effective Date: 1 January 2025

At BN Sarees, we aim to provide our customers with a smooth and transparent shopping experience. This Cancellation & Refund Policy explains the conditions applicable to cancellation, returns and refunds for purchases made through https://bnsarees.com.

1. Order Cancellation by Customer

Customers may request cancellation of an order before the order has been processed or shipped. Cancellation requests should be made as soon as possible by contacting BN Sarees at +91 8896 132074 or support@bnsarees.com.

2. Cancellation After Shipment

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may be required to follow the applicable return procedure after receiving the product.

3. Cancellation by BN Sarees

BN Sarees reserves the right to cancel an order in cases including product unavailability, incorrect pricing or product information, delivery restrictions, suspected fraudulent transactions, payment verification issues or other circumstances where fulfilment is not possible.

4. Refund for Cancelled Orders

If an eligible prepaid order is cancelled, the applicable refund will be initiated to the original payment method used for the transaction. The time required for the amount to reflect in the customer's account may depend on the payment gateway, bank or card issuer.

5. Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery with your order details and appropriate photographs or other supporting information. The issue will be reviewed and resolved according to our applicable return and refund process.

6. Return Conditions

Products eligible for return must generally be unused, unworn, unwashed and returned in their original condition with original packaging, tags and accompanying materials. Products that have been altered, damaged, washed, worn or used may not qualify for return.

7. Refund Processing

Once a return or cancellation is approved, the eligible refund amount will be processed through the applicable payment method. Depending on the payment provider or bank, the refund may take additional business days to appear in the customer's account.

8. Non-Refundable Situations

Refunds may not be available for products that have been damaged after delivery due to misuse, improper handling, washing, alteration or other customer-related reasons.

9. Shipping Charges

Where applicable, original shipping charges may not be refundable unless the return or cancellation is due to an error attributable to BN Sarees or as otherwise communicated to the customer.

10. Contact for Cancellation or Refund

For cancellation, return or refund-related assistance, please contact BN Sarees at +91 8896 132074 or support@bnsarees.com.

Business Address: Adamapur, Sewapuri, Gorai, Varanasi, Uttar Pradesh – 221307, India.